Thundersley shopkeepers targeted in scam (From Basildon Recorder)
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Thundersley shopkeepers targeted in scam
8:00am Tuesday 5th March 2013 in News By Luke Lambert
Joanne Clarke and Andie Freeston are calling for action to be taken
SHOPKEEPERS fear they are being targetted by an elaborate scam in Thundersley.
Two men have been targetting independent stores along Hart Road claiming they have bought goods and need a refund.
A third crook, a woman, even pretends to be their mother and claims she has instructed them to bring it back because she has already been bought the product by someone else. In some cases shopowners have even spoken to the woman on the phone. It is believed the men pretend to bring a product back in, but have actually just swiped it off the shelf.
Joanne Clarke, 43, the owner of Bodkins, a knitting and embroidery shop in Hart Road, had the scam pulled on her.
She said: “This wasn’t your standard attempt to scam money. It was all planned out and I could tell these men knew what they were doing. They picked up a cross-stitch kit that was worth £30 and told me their mother was staying in Godden Lodge care home and already had the kit. They said she was called Lorraine. I don’t give refunds and was very worried about it as they were quite intimidating.”
Hart Pet Supplies was also targetted.
Store owner Andie Freeston, 56, said: “One of the lads called me over and said they wanted a refund for a £14.99 flexi-lead they had bought from a male employee. The only male employee is my husband and he said he had not sold a lead on the one day he was working. He said he bought it for their mother and were annoyed when I wouldn’t refund them. When I spoke with Joanne she said it was the same for her. People need to be wary.”
Sgt Mark McQuade, of the Castle Point neighbourhood policing team, said: “I will be sending officers to the two stores in question to speak with the owners. The local team will also be visiting Hadleigh and Benfleet to check that scams aren’t spreading to other areas.
“We will be distributing leaflets warning people of these type of occurances. For the moment I would encourage shops to use CCTV as it is the best way we can identify the people responsible.”
The men are in their twenties of normal build with dark hair. Anyone with information about the scam can call 101.
Comments(11)
supermadmax
says...
8:38am Tue 5 Mar 13
Its simply a scam.
AndyBSG
says...
8:54am Tue 5 Mar 13
Then you're just as guilty of breaking the law as they are.
If the goods are not as described or of a satisfactory condition then you are legally obliged to offer a refund if you cannot fix the fault with the product.
Noteworthy
says...
9:18am Tue 5 Mar 13
AndyBSG wrote:Hardly new, this happened to me when I worked in Halfords 11 years ago!
"I don’t give refunds" Then you're just as guilty of breaking the law as they are. If the goods are not as described or of a satisfactory condition then you are legally obliged to offer a refund if you cannot fix the fault with the product.
In terms of the refund if the product is faulty - the retailer is also able to offer a replacement item or credit first, especially if no proof of purchase can be obtained.
saddo99
says...
9:19am Tue 5 Mar 13
A Pedant
says...
9:32am Tue 5 Mar 13
AndyBSG wrote:You are not, however, entitled to a refund just because you don't like the goods or they are duplicated.
"I don’t give refunds" Then you're just as guilty of breaking the law as they are. If the goods are not as described or of a satisfactory condition then you are legally obliged to offer a refund if you cannot fix the fault with the product.
DogsMessInLeigh
says...
9:35am Tue 5 Mar 13
agreed not really elaborate either...seeing as it didn't work., but they did shop lift 2 items though which is a theft.
everyoneh850
says...
10:51am Tue 5 Mar 13
RantyMan
says...
1:17pm Tue 5 Mar 13
supermadmax
says...
4:00pm Tue 5 Mar 13
RantyMan wrote:Typical Echo... but I doubt it mate, one of the tight cows brazenly & illegally says " I don’t give refunds ", its her poor customers I feel sorry for.
The story doesnt mention lf the men left with the goods after failing to get a refund!?
Letmetryagain
says...
11:06pm Tue 5 Mar 13
supermadmax wrote:I assume you speak from experience of running a shop ?
RantyMan wrote:Typical Echo... but I doubt it mate, one of the tight cows brazenly & illegally says " I don’t give refunds ", its her poor customers I feel sorry for.
The story doesnt mention lf the men left with the goods after failing to get a refund!?
Maybe they should keep a camera handy, if they don't have CCTV.
Then see if the individual in question tries to cover their face, or run off.
GentleGiant says...
8:32am Tue 5 Mar 13
BTW - you do not actually need a receipt with a faulty item, a proof of purchase can be a credit card statement for example.