Commuters reporting delays at Essex train stations

Commuters reporting delays at Essex train stations

Commuters reporting delays at Essex train stations

First published in News
Last updated
by , Reporter

COMMUTERS are facing delays at train stations across south Essex this morning.

Passengers are reporting waits of up to 30 minutes to buy tickets at Billericay train station.

There are also queues at Hockley train station because a ticket machine is out of order.

Comments (7)

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9:14am Tue 22 Apr 14

Father Jack Hackett says...

Always happens first day after easter. People let their season tickets expire before easter, have a week or two off, then all need a new season ticket on the same day.
Always happens first day after easter. People let their season tickets expire before easter, have a week or two off, then all need a new season ticket on the same day. Father Jack Hackett
  • Score: 7

1:37pm Tue 22 Apr 14

andy:) says...

There are rules reagrding how long passangers should be expected to wait when buying tickets, staff should be aware of this and inform them that they can travel and pay at their destination, this is what I did, I bought a ticket at Fenchurch Street.

There is no way I'd wait 30 minutes to buy a ticket that is unacceptable.
There are rules reagrding how long passangers should be expected to wait when buying tickets, staff should be aware of this and inform them that they can travel and pay at their destination, this is what I did, I bought a ticket at Fenchurch Street. There is no way I'd wait 30 minutes to buy a ticket that is unacceptable. andy:)
  • Score: 2

4:45pm Tue 22 Apr 14

railfan235 says...

andy:) wrote:
There are rules reagrding how long passangers should be expected to wait when buying tickets, staff should be aware of this and inform them that they can travel and pay at their destination, this is what I did, I bought a ticket at Fenchurch Street.

There is no way I'd wait 30 minutes to buy a ticket that is unacceptable.
there are no rules requarding waiting times and plus you use C2C which is a diffrent train orapertor alltogether they have diffrent rules where there are ticket machines and ticket office you are required by railway by-law to but a ticket before you ride if you choose to get on a train with out a tick and you are caught you end up with a fine or a criminal conviction no way will a train company let you throuh the barriers they will tell you go through but if you get caught your responavle for it

so 1 get in line to buy a ticket

2 leave earlier to leave enough time to buy your ticket and arrive on time for your train

3 stop beein a arsehole when the trains are delayed or the que is too long thats why train companys say plan your journies head and plus all ticket office where open over the bank holiday so you had plenty of time to renew your ticket or but it in advance
[quote][p][bold]andy:)[/bold] wrote: There are rules reagrding how long passangers should be expected to wait when buying tickets, staff should be aware of this and inform them that they can travel and pay at their destination, this is what I did, I bought a ticket at Fenchurch Street. There is no way I'd wait 30 minutes to buy a ticket that is unacceptable.[/p][/quote]there are no rules requarding waiting times and plus you use C2C which is a diffrent train orapertor alltogether they have diffrent rules where there are ticket machines and ticket office you are required by railway by-law to but a ticket before you ride if you choose to get on a train with out a tick and you are caught you end up with a fine or a criminal conviction no way will a train company let you throuh the barriers they will tell you go through but if you get caught your responavle for it so 1 get in line to buy a ticket 2 leave earlier to leave enough time to buy your ticket and arrive on time for your train 3 stop beein a arsehole when the trains are delayed or the que is too long thats why train companys say plan your journies head and plus all ticket office where open over the bank holiday so you had plenty of time to renew your ticket or but it in advance railfan235
  • Score: -1

6:39pm Tue 22 Apr 14

sesibollox says...

railfan235 wrote:
andy:) wrote:
There are rules reagrding how long passangers should be expected to wait when buying tickets, staff should be aware of this and inform them that they can travel and pay at their destination, this is what I did, I bought a ticket at Fenchurch Street.

There is no way I'd wait 30 minutes to buy a ticket that is unacceptable.
there are no rules requarding waiting times and plus you use C2C which is a diffrent train orapertor alltogether they have diffrent rules where there are ticket machines and ticket office you are required by railway by-law to but a ticket before you ride if you choose to get on a train with out a tick and you are caught you end up with a fine or a criminal conviction no way will a train company let you throuh the barriers they will tell you go through but if you get caught your responavle for it

so 1 get in line to buy a ticket

2 leave earlier to leave enough time to buy your ticket and arrive on time for your train

3 stop beein a arsehole when the trains are delayed or the que is too long thats why train companys say plan your journies head and plus all ticket office where open over the bank holiday so you had plenty of time to renew your ticket or but it in advance
Get there early, numpty dumpty, expect a queue...
[quote][p][bold]railfan235[/bold] wrote: [quote][p][bold]andy:)[/bold] wrote: There are rules reagrding how long passangers should be expected to wait when buying tickets, staff should be aware of this and inform them that they can travel and pay at their destination, this is what I did, I bought a ticket at Fenchurch Street. There is no way I'd wait 30 minutes to buy a ticket that is unacceptable.[/p][/quote]there are no rules requarding waiting times and plus you use C2C which is a diffrent train orapertor alltogether they have diffrent rules where there are ticket machines and ticket office you are required by railway by-law to but a ticket before you ride if you choose to get on a train with out a tick and you are caught you end up with a fine or a criminal conviction no way will a train company let you throuh the barriers they will tell you go through but if you get caught your responavle for it so 1 get in line to buy a ticket 2 leave earlier to leave enough time to buy your ticket and arrive on time for your train 3 stop beein a arsehole when the trains are delayed or the que is too long thats why train companys say plan your journies head and plus all ticket office where open over the bank holiday so you had plenty of time to renew your ticket or but it in advance[/p][/quote]Get there early, numpty dumpty, expect a queue... sesibollox
  • Score: 4

11:41am Wed 23 Apr 14

andy:) says...

The rules regarding waiting times are clauses 4.2 and 4.11 of the Penalty Fares Policy issued by the DOT and this is an excerpt from the Evening Standard........... (http://www.standard
.co.uk/news/10-ways-
to-avoid-penalty-far
es-on-trains-6762684
.html)

This is where the most useful part of the Penalty Fares Rules comes in - Rule 7 (4), which states that a penalty fare must not be charged "if ... there were no facilities available for selling the appropriate ticket or other authority for the journey the person wanted to make".

The Rules themselves do not define what "no facilities available" means. But in separate guidance on penalty fares ("Penalty Fares Policy") issued by the Department for Transport, it is made quite clear, in clauses 4.2 and 4.11, that passengers must be given "sufficent opportunity" to buy a ticket and that regular queues over three minutes (off-peak) and five minutes (peak) breach the definition of what is "sufficient"



It is widely accepted that passangers will be given leeway should the queues to buy tickets are excessively long and in many occassions staff will actually inform the passengers of this and tell them they can pay the other end.

Saying 'get there early' is a dumb argument, firstly no-one knows whether there will be a queue or not, the queues yesterday took everyone by surprise, I'm sure many did indeed get there early but still faced long queues, how early do you expect people to get there, 10, 15, 30,60 mins ?, and secondly why should people get up even earlier just because of the TOC's incopmpetance, I for example did indeed get to Westcliff station early only to find the Hamlet Court Rd machine out of service and only one member of staff selling tickets, C2C should of fixed the machine and ensured there were more staff, there was nothing stopping them having a member of staff at the Hamlet Court Rd side selling tickets.

Stop trying to shift the blame onto commuters who already pay a fortune to travel on often late and substandard services.
The rules regarding waiting times are clauses 4.2 and 4.11 of the Penalty Fares Policy issued by the DOT and this is an excerpt from the Evening Standard........... (http://www.standard .co.uk/news/10-ways- to-avoid-penalty-far es-on-trains-6762684 .html) This is where the most useful part of the Penalty Fares Rules comes in - Rule 7 (4), which states that a penalty fare must not be charged "if ... there were no facilities available for selling the appropriate ticket or other authority for the journey the person wanted to make". The Rules themselves do not define what "no facilities available" means. But in separate guidance on penalty fares ("Penalty Fares Policy") issued by the Department for Transport, it is made quite clear, in clauses 4.2 and 4.11, that passengers must be given "sufficent opportunity" to buy a ticket and that regular queues over three minutes (off-peak) and five minutes (peak) breach the definition of what is "sufficient" It is widely accepted that passangers will be given leeway should the queues to buy tickets are excessively long and in many occassions staff will actually inform the passengers of this and tell them they can pay the other end. Saying 'get there early' is a dumb argument, firstly no-one knows whether there will be a queue or not, the queues yesterday took everyone by surprise, I'm sure many did indeed get there early but still faced long queues, how early do you expect people to get there, 10, 15, 30,60 mins ?, and secondly why should people get up even earlier just because of the TOC's incopmpetance, I for example did indeed get to Westcliff station early only to find the Hamlet Court Rd machine out of service and only one member of staff selling tickets, C2C should of fixed the machine and ensured there were more staff, there was nothing stopping them having a member of staff at the Hamlet Court Rd side selling tickets. Stop trying to shift the blame onto commuters who already pay a fortune to travel on often late and substandard services. andy:)
  • Score: 0

12:29pm Wed 23 Apr 14

railfan235 says...

you took that out from a news paper how about going to a train station and asking for the conditions of carrage from a train station they wikll give it to you reguarding the rules its standard if you get on a train without a ticket then expect a penalty fare toc do not care if you pay a fortune there is no reason to turn up at a train station late and finding there is a qeue and going f**k this and jumping on a train without a ticket and bullshitting the gaurds at the other end

as I said

1 jump on a train with out a ticket you pay the fine of upto £1000 because as the law sees it if it goes to court your trespassing on the railway

2 get to the station earlier or go the day before or use the online services

3 if you turn up at the station and find there is a qeue and your going to be late that no one elses fault but yours when you should of planned ahead

now I am me I go to work in London everyday I pay a fortune but I never have any greif because I plan a head

1 when my season ticket is coming to the expire date I renew it at the earliest opertunity just like this weekend my season ticket expired on Monday so I went to the train station on Saturday I could of went on sunday and renewed it no qeues and on a Saturday I had plenty of time as it was my day off

2 I plan my trip to work in advance and I check how the trains are running on the moring I go to work if there are delays I leave earlier catch a earlier train to advoid me getting to work late

but no office workers think oh I work 9 to 5 pm everyday Monday to Friday I have the weekend off and my season ticket expires on Monday I will renew it on Saturday to advoid me getting in to a queu and beein delayed you wanna know why you lot don't think like this its because you lot are in such a rush you don't look at things before you travel
you took that out from a news paper how about going to a train station and asking for the conditions of carrage from a train station they wikll give it to you reguarding the rules its standard if you get on a train without a ticket then expect a penalty fare toc do not care if you pay a fortune there is no reason to turn up at a train station late and finding there is a qeue and going f**k this and jumping on a train without a ticket and bullshitting the gaurds at the other end as I said 1 jump on a train with out a ticket you pay the fine of upto £1000 because as the law sees it if it goes to court your trespassing on the railway 2 get to the station earlier or go the day before or use the online services 3 if you turn up at the station and find there is a qeue and your going to be late that no one elses fault but yours when you should of planned ahead now I am me I go to work in London everyday I pay a fortune but I never have any greif because I plan a head 1 when my season ticket is coming to the expire date I renew it at the earliest opertunity just like this weekend my season ticket expired on Monday so I went to the train station on Saturday I could of went on sunday and renewed it no qeues and on a Saturday I had plenty of time as it was my day off 2 I plan my trip to work in advance and I check how the trains are running on the moring I go to work if there are delays I leave earlier catch a earlier train to advoid me getting to work late but no office workers think oh I work 9 to 5 pm everyday Monday to Friday I have the weekend off and my season ticket expires on Monday I will renew it on Saturday to advoid me getting in to a queu and beein delayed you wanna know why you lot don't think like this its because you lot are in such a rush you don't look at things before you travel railfan235
  • Score: -1

4:36pm Wed 23 Apr 14

andy:) says...

But the newspaper simply quoted the exisiting DOT rules, they didnt just make them up.

The rules were written regarding Penalty Fares and I again refer you to the points from above.

You clearly no nothing abhout TOC byelaws, you would not in any circumstances be fined £1000 for 'tresspassing on a railway' by simply travelling on a train without a ticket, the fine is for delibertaly trying to evade a fair, anyone caught in the situation as I described could point out to a court that they tried to buy a ticket but the waiting times were far in excess of those listed by the DOT and that you intended to purchase a ticket at your destination (you will note that at Fenchurch Street there are now staff who will happily accept payment in this situation, I have done this on a number of occassions).

Secondly on situations where there have been excessive queues/broken machines, etc then I have witnesseed staff telling customers that they can travel and pay at the other end, the fact that they have done this in the past would mean that some element of the legal term of 'estoppel' applies and they would find it very hard to one day to tell you you can travel and the next day try to prosecute you.

I'm very happy for you that you take time out to buy tickets at weekends and get up earlier, etc..BUT why should people go out of their way to simply buy a ticket, it is upto the TOC's to provide facilities for travelling customers to buy tickets easily and within a reasonable timescale (as the rules clearly say they should).

You clearly no very little about the law nor train byelaws, I contribute to a consumer help website where I and other provide help and legal advice on a number of issues, feel free to visit Consumer Action Group, you may educate yourself and save money/make life easier.
But the newspaper simply quoted the exisiting DOT rules, they didnt just make them up. The rules were written regarding Penalty Fares and I again refer you to the points from above. You clearly no nothing abhout TOC byelaws, you would not in any circumstances be fined £1000 for 'tresspassing on a railway' by simply travelling on a train without a ticket, the fine is for delibertaly trying to evade a fair, anyone caught in the situation as I described could point out to a court that they tried to buy a ticket but the waiting times were far in excess of those listed by the DOT and that you intended to purchase a ticket at your destination (you will note that at Fenchurch Street there are now staff who will happily accept payment in this situation, I have done this on a number of occassions). Secondly on situations where there have been excessive queues/broken machines, etc then I have witnesseed staff telling customers that they can travel and pay at the other end, the fact that they have done this in the past would mean that some element of the legal term of 'estoppel' applies and they would find it very hard to one day to tell you you can travel and the next day try to prosecute you. I'm very happy for you that you take time out to buy tickets at weekends and get up earlier, etc..BUT why should people go out of their way to simply buy a ticket, it is upto the TOC's to provide facilities for travelling customers to buy tickets easily and within a reasonable timescale (as the rules clearly say they should). You clearly no very little about the law nor train byelaws, I contribute to a consumer help website where I and other provide help and legal advice on a number of issues, feel free to visit Consumer Action Group, you may educate yourself and save money/make life easier. andy:)
  • Score: -1

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