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Plain language helps cut out Basildon Council jargon


CORPORATE jargon is to be cut out by a council in its next advice booklet for residents.

Basildon Council chiefs are enlisting the help of the Plain Language Commission to help come up with better ways to explain themselves when talking about council tax.

The booklet will also save taxpayers around £6,000, as, for the first time, the council have produced the booklet alongside the county council, Essex Police Authority and the Essex Fire Service.

The booklet, which will go out to every home in the district at the start of the next financial year, will replace the three leaflets usually produced by all three bodies.

The Plain Language Commission, which will help write the booklet, works with local authorities and companies to help produce documents which are free from annoying jargon and buzz words.

Phil Turner, Basildon’s cabinet member responsible for resources, said: “With lots of us tightening our belts, it is more important than ever our residents understand what their council tax is spent on.

“The booklet contains lots of useful information about the council budget, where the money goes and what discounts residents may be entitled to.”

He also stressed: “As well as saving money by producing a joint booklet for the first time, we’re committed to making the workings of local government as clear as possible.

“The council tax booklet is a step in the right direction, and something we will continue to develop.”

Despite the moves to cut out jargon, plenty of it still exists in council documents, including the agenda of a recent overview and scrutiny committee.

In the agenda, the council set out its aims to: “Be strategic in planning all consultation and engagements activity to achieve informed decision-making, and to provide feedback to respondents and those affected.”

Other sentences from the agenda included: “The council will produce and maintain a consultation and engagement newsletter for the distribution to all members and staff on corporate messages, regarding consultation and engagement issues.”

The agenda also describes how there should be moves to “enable the council to address the current and future needs and priorities of our community, by empowering local people, service users and other stakeholders, using high quality consultation and engagement”.


Your Say Your Basildon

Leigh-on-Snob, L-O-S says...
7:13pm Wed 9 Dec 09

Sounds like the 'brainstorming' session finally produced some 'blue sky thinking'.

perini, Leigh on Sea says...
10:25pm Wed 9 Dec 09

Generalising I know; but it would probably be better in pictorial form with a freephone number so residents can give one grunt for yes and two for no!

This is earth calling, Leigh on Sea says...
12:00am Thu 10 Dec 09

perini wrote:
Generalising I know; but it would probably be better in pictorial form with a freephone number so residents can give one grunt for yes and two for no!
The population of Basildon, including Laindon, Langdon Hills, Pitsea and Vange is 102,000. So you are dismissing over 100,000 people as illiterate and inarticulate in one go. Never mind about the 100,000 I can certainly recognise who the one true idiot is here.

kuga_kris, Leigh Beck says...
11:55am Thu 10 Dec 09

This is earth calling wrote:
perini wrote: Generalising I know; but it would probably be better in pictorial form with a freephone number so residents can give one grunt for yes and two for no!
The population of Basildon, including Laindon, Langdon Hills, Pitsea and Vange is 102,000. So you are dismissing over 100,000 people as illiterate and inarticulate in one go. Never mind about the 100,000 I can certainly recognise who the one true idiot is here.
I must say perini is spot on. Surely you can't have any credible basis on which to challenge. The notion of the council producing literature to help basildon residents with council tax payments is clearly a contradiction in terms, surely investing in speeding up the council tax exemption form process is more relevant to the target group...

This is earth calling, Leigh on Sea says...
12:37pm Thu 10 Dec 09

I agree with Kuga that speeding up the exemption process would be a worthwhile exercise. However I disagree with your point about "the notion of the council producing literature to help Basildon residents with council tax payments is clearly a contradiction in terms." It is a common experience that official forms are frequently not easily understood or in plain language and sometimes the rules are not even well understood by the people administering them. My wife and I recently struggled over a council tax form (admittedly for a different local authority to this one). We are both university educated professionals. When we finally gave up and 'phoned the department the lady there said 'oh yes, it's a stupid form, everyone trips up over that question and have to re-submit.' QED forms in plain language would be a good thing. In my view this gives me credible basis to challenge Perini's view which was, as ever both an ignorant point and as a 'bonus' it was also expressed in an offensive manner.

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